Effective Date: June 1, 2024
1. Introduction
TraderMetrix (“TraderMetrix”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://tradermetrix.com) and use our services.
2. Definitions
- Personal Information: Any information that can be used to identify you, such as your name, email address, payment information, and more.
- Cookies: Small data files stored on your device that help us understand how you interact with our site and services.
- Data Processors: Third parties who process personal data on our behalf.
3. Information We Collect
- Personal Information: When you register for an account or use our services, we collect personal information such as your name, email address, payment information, and any other information you voluntarily provide.
- Usage Data: We collect information about how you use our site, including your IP address, browser type, access times, and pages viewed. When you grant permission, our application accesses your Google user data, such as your email address and profile information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. This includes browser cookies, Flash cookies, web beacons, and tracking technologies from third-party services such as Google Analytics, Facebook, and others to recognize users, assess traffic patterns, and measure site engagement.
- Log Files: We log information about your IP address, browser type, internet service provider, referring/exit pages, date/time stamps, and clickstream data for internal analysis of traffic patterns.
4. How We Use Your Information
- To Provide and Maintain Our Services: We use your personal information to create and manage your account, process transactions, and provide customer support.
- To Improve Our Services: Usage data helps us analyze how our services are used and improve our website and services.
- To Communicate with You: We use your information to send you updates, promotional materials, and other information related to your account.
- To Enforce Our Terms and Conditions: We may use your information to enforce our terms, conditions, and policies.
- Widgets: We use widgets hosted on our site and by third-party vendors to provide specific services and functionality.
- Google User Data: We use Google user data to provide and improve our services, personalize your experience, and communicate with you.
5. Sharing Your Information
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis. We do not share Google user data with third parties except as necessary to provide our services, comply with legal obligations, or with your explicit consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
- Aggregated Information: We may share aggregated, anonymous information with advertisers and partners to help them understand our audience.
6. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Google user data is stored securely using industry-standard encryption. Data retention aligns with our general data retention policies.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
- Access and Update: You can access and update your personal information through your account settings.
- Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
- Data Deletion: You may request the deletion of your account and personal information by contacting us at [email protected].
- Other Rights: Depending on your location, you may have additional rights under applicable data protection laws (e.g., GDPR, CCPA), including the right to object to data processing and the right to data portability.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information promptly.
11. Email Referrals
We provide tools that allow you to send emails to yourself or others about items on our site. We do not store these email addresses for marketing purposes.
12. In the Event of Sale or Bankruptcy
If TraderMetrix is involved in a merger, acquisition, or asset sale, your personal information may be transferred. In the unlikely event of bankruptcy, personal information may be transferred to creditors.
13. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
14. Cookies and Tracking Technologies
We use cookies and tracking technologies from third-party services such as Google Analytics, Facebook, and others to collect information about your interaction with our site. These services help us understand traffic patterns, improve site functionality, and measure the effectiveness of our marketing campaigns. You can manage your cookie preferences through your browser settings and opt out of certain tracking by using tools provided by these third-party services.
15. Breach Notification
In the unlikely event of a data breach, we will notify affected users promptly and take all necessary steps to mitigate the breach and prevent future occurrences.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting.
17. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
18. Terms of Service
For more information, please review our Terms of Service.
By using TraderMetrix’s services, you acknowledge that you have read and understand this Privacy Policy, and you consent to the collection and use of your information as described herein.